FAQs

What is Mesmerica?

This family-friendly, seated immersive projection experience is designed to relieve stress and is suitable for all ages 6 years and above.

Come and leave your troubles at the door as we take you on a fantastic journey into awe-inspiring imaginary landscapes.

How do I book tickets?

Please select a current location from the Locations page

A limited number of seats are available for each performance, so to avoid disappointment please book your Mesmerica tickets early, especially if booking groups.

Are there any promo codes?

Yes! We offer 10% off discounts for families, groups, and returning guests.

When selecting your tickets look for the ‘Enter promo code’ button at the top. Discounts apply to the entire basket.

MESMERICAFAMILY - 10% off for adults booking with children
MESMERICAGROUP - 10% off when booking 6 or more tickets
MESMERICASOUL - 10% off if you have seen Mesmerica before

How do I contact the Box Office?

Please direct all customer service enquiries to our Mesmerica Box Office Team

All tickets are 100% refundable up to 30 days from the date of your event.

Our Customer Service Team aims to reply within 5 hours between the hours of 10 am to 10 pm (PT).

Is the show suitable for guests who are prone to seizures or motion sickness?

There are no strobe lights used in the production but there are some fast image and light transitions, so we would advise caution for those who suffer from seizures. Equally, while the vast majority of our patrons have an amazing time with no issues, a small minority who are very susceptible to motion sickness find immersive entertainment slightly uncomfortable, so we would advise caution if you fall into this camp.

Is the show suitable for autistic people?

Our shows are designed with everyone in mind. From our customer feedback, we've had an amazing response from those living with autism.
Please note the venue is dark and features surround sound. We advise sitting at the end of a row if you feel an exit may be required. Our on-site staff will be happy to assist if you alert them at check-in.

What are your Covid safety policies?

We believe doing our independent risk assessment of each venue is crucial, so every week, we analyze statistics from reputable sources such as Georgia Tech and Washington State University, and use them to adjust our policy for each venue regarding mask use and safe occupancy levels.

Before each show, you will receive an email confirming the policies in place for the show you are attending. If you are not comfortable with these our customer service team will gladly assist you in moving your tickets to a later showing.

For further information, see our Covid Safety Guidelines

I'm an influencer, can we partner?

Mesmerica offers an influencer program to help spread the word about our unique immersive experiences with new audiences. Click here to learn more.